Frequently Asked Questions
Everything you need to know about your ZERO Electric Scooter journey.
What is the typical range of a ZERO Electric Scooter on a single charge?
Range varies by model, but our entry-level scooters typically cover 30-40km, while our high-performance models can reach up to 100km depending on rider weight and terrain.
Do you offer international shipping for your scooters?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and local customs regulations.
What kind of warranty comes with a ZERO purchase?
All ZERO Electric Scooters come with a 12-month limited warranty covering the motor, battery, and controller against manufacturing defects.
Are the scooters water-resistant for riding in the rain?
Our scooters have an IP54 water-resistance rating, meaning they are protected against light splashes. However, we do not recommend riding in heavy rain or through deep puddles to avoid electrical damage.
What is your return policy if I am not satisfied?
We offer a 14-day return policy for unused scooters in their original packaging. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs.
How long does it take to fully charge the battery?
Charging times range from 4 to 12 hours. Using a standard charger takes longer, but most models are compatible with 'Fast Chargers' that can reduce wait times by up to 50%.