Returns & Exchanges

At ZERO Electric Scooters, we want to ensure you are fully satisfied with your high-performance ride. If you are not completely happy with your purchase, you can return your scooter in its original condition within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Scooter

Ensure the scooter is clean, deactivated, and packed securely in its original factory packaging with all chargers, manuals, and tools included.

3

Ship to Service Center

Affix the provided shipping label to the box and drop it off at an authorized carrier location; we recommend retaining your tracking receipt for verification.

4

Inspection and Refund

Once our technicians verify the unit's condition and odometer reading, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing